All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.
In order to return an item, you must obtain a Return Number. Email us at firstname.lastname@example.org to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
- Note: Your return will not be processed if you do not provide ALL required information.
- The Return number
- Your full name and address
- Phone number
- Email address
- Packing Slip
- The original order confirmation number
- The reason for returning the merchandise
- OCG Telecom
- Attn: Returns
- 1550 Magnolia Drive Cincinnati, OH 45215
We at OCG Telecom are dedicated to protecting your privacy and personal information. At OCG Telecom all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can’t be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.